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MANAGER, CORPORATE RISK MANAGEMENT
Job Title: MANAGER, CORPORATE RISK MANAGEMENT
Job Code: 2833
FLSA: E
Job Level: 13
Revised Date: 08/01/2015
Job Family: JF 28
Occupational Summary
Manage claim, underwriting and related activities in support of risk management operations. This position will regularly exercise independent judgment and discretion in work directly related to management policies or department business operations.
Work Performed
Investigate, negotiate, and settle or deny General Liability, Auto Liability, Directors and Officers and Complex Property Claims within authority level granted by Assistant Director. Provide assistance to University Counsel's Office on litigated claims.
Serve as primary point-of-contact with insurers. Provide adequate and timely notice of all incidents involving Duke assets or stakeholders to appropriate insurance carriers. Monitor claims activity for erosion of deductibles or retentions in order to maximize recovery to Duke.
Manage all subrogation activities related to claims to ensure establishment and protection of Duke's right to recover claim expenses when appropriate.
Analyze all automobile incidents or claims involving Duke drivers or vehicles for violations of Duke's Vehicle Safety Policy. Implement remedial follow up for employees and departments as needed. Analyze driving incidents and note and report on trends when applicable. Take appropriate corrective actions after consultation with the Director and Assistant Director.
Plan, coordinate and perform mandatory Center for Medicare and Medicaid Services (CMS) claim reporting.
Support the insurance underwriting process. Identify, develop and maintain documentation of campus assets and exposures to loss. Compile and provide complete and accurate insurance applications and supporting documentation for all lines of coverage. Act as liaison for Duke personnel and departments as necessary to provide accurate and current risk details. Review and verify any changes in risk profiles and information that could affect coverage needs. Monitor the receipt of insurance binders and confirm all new and renewal insurance policies were issued based upon the brokers' and insurer's proposal and subsequent negotiations.
Monitor Duke's vendor relationships regarding risk management issues and analyze Outside Service Agreements and external contractors for compliance with Duke's standards. Provide Waivers of Insurance requirements for vendors when appropriate.
Monitor and evaluate communications from Duke and community resources to identify and address potential risks, incidents or outcomes.
Manage and maintain accurate claim data bases. Provide timely and correct loss runs to management, auditors, actuaries, brokers and insurers as appropriate.
Prepare reports and analyses highlighting claim trends, making appropriate recommendations or conclusions.
Collaborate in the development of tools, templates, formal procedures and other documentation to assist the Duke community in assessing and managing risk.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires knowledge generally acquired through a bachelor's degree in Risk Management, Business Administration, or a directly related field. Professional certifications such as AIC, ARM and/or CPCU are desirable.
Experience
Work requires minimum of 5 years of experience in a claims, insurance, risk management or related setting to become knowledgeable of accepted practices involved in monitoring and managing insurance claims. Knowledge of or experience with commercial insurance and claims handling in insurance lines, such as general liability, automobile liability, automobile physical damage and property, is required.
Skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
