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SUPERVISOR, EVENT PARKING
Job Title: SUPERVISOR, EVENT PARKING
Job Code: 2896
FLSA: E
Job Level: 12
Revised Date: 08/01/2017
Job Family: JF 28
Occupational Summary
Plan, coordinate and administer activities within assigned program areas; develop, coordinate and advise on policy related to specified programs. Exercising full supervision over Duke and contract staff. Responsible for planning and managing resources during events, communication prior to events and patrons on day of event. Coordinating meetings with event planners to make sure the needs of the events are fulfilled without major impacts to the Duke community.
Work Performed
Make operational and programmatic decisions that have a significant impact on the successful achievement of program strategies and objectives; develop, implement and manage staff planning and oversight for all events and operational effectiveness day of.
Implement, monitor and evaluate program effectiveness using qualitative and quantitative research techniques; investigate trends, and recommend and implement modifications to improve program effectiveness.
Plan, coordinate and administer activities of assigned programs to include developing and implementing procedures, processes, services and systems; train employees in proper methods and procedures and ensure effective roll out of plans.
Budget for, implement, coordinate and oversee, public events and other related programs; develop and roll out new ideas and concepts for program effectiveness, materials and resources to supplement, expand or replace existing program components.
Coordinate public relations activities to include conceptualizing and writing newsletters, promotional materials, publications, press releases, ads and fliers. Develop plans and schedules for release of publicity materials.
Become an active liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.
Prepare budgets and grants; monitor, verify and reconcile expenditure of budgeted funds as appropriate. Bill out all services to internal and external clients.
Minimize events impact on the campus community and alert the community when events negatively impact parking, including permit holders.
Develop, implement and oversee procedures, standards, pricing and guidelines to ensure departmental needs are met.
Conduct training sessions for internal and external contract staff to ensure proper implementation of events. Prepare post orders and conduct briefings prior to events. Follow up on events to determine event effectiveness.
Oversee all sign requests and maintain adequate levels of inventory on signs, cones, barricades and necessary equipment.
Coordinate with numerous departmental event planners on event parking needs and successfully implement to plan.
Develop and implement schedule for team members and contract staff. Oversee contract staff managers and supervisors daily/as needed.
Recommend various personnel actions including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules.
Meet with event planners and develop strong relationships with colleagues at varying administrative levels across departmental groups.
Perform other related duties incidental to the work described herein or as requested by operations manager or director.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires operational, analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work requires 3 years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.
Parking experience is a plus or certification as a CPP/CAPP.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
