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ASSOC DIR, WORKERS COMPENSATION
Job Title: ASSOC DIR, WORKERS COMPENSATION
Job Code: 2963
FLSA: E
Job Level: 16
Revised Date: 10/01/2023
Job Family: JF 28
Occupational Summary
Under broad and general guidance of the director, develop, implement, and evaluate an annual strategic and tactical plan to achieve established program performance goals. Oversee the planning and implementation process, ensuring regular monitoring reports. Adjust/modify efforts to meet established objectives. Manage and direct the Business Manager and Case Manager(s) to ensure the effectiveness of program management, system's implementation and regulatory compliance of Duke's workers' compensation and unemployment programs.
Work Performed
Develop, implement, and evaluate an annual strategic and tactical plan to achieve established program performance goals.
Oversee the planning and implementation process, ensuring regular monitoring reports. Adjust/modify efforts to meet established objectives.
Manage and direct the Business Manager and Case Manager(s) to ensure the effectiveness of program management.
Develop and manage tools to evaluate and measure program effectiveness.
Manage the drafting and production of program management / data analysis reports that are concise, timely, accurate and applicable.
Provide leadership and/or consulting across Duke related to workers' compensation issues.
Ensure workers' compensation programs are appropriately communicated, consistently administered and supported by appropriate quality control processes.
Serve as the technology specialist for the department and coordinate with IS on all technology needs and implementations.
Required Qualifications at this Level
Education/Training
BA/BS with MBA preferred; or comparable combination of education, complex claims handling experience, and national level certification (example ARM certification) or willingness to attain certification within 4 years.
Experience
- Minimum of 7 years of experience in workers' compensation or benefits including at least 2 years in a supervisory or senior capacity
- Demonstrated competency in advanced negotiation, communication, presentation, and analytical skills
- Active NC DOI adjuster license
Skills
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
