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DHTS IT MANAGER
Job Title: DHTS IT MANAGER
Job Code: 3845
FLSA: E
Job Level: CD
Revised Date: 05/13/2013
Job Family: JF 08
Occupational Summary
The IT Manager is responsible for setting direction and effectively managing work product, personnel and other resources for assigned department(s).
Work Performed
IT MANAGER:
Responsible for managing all personnel actions for staff, which include: hiring, performance management, career development, time off, work schedules, disciplinary actions, staff recognition, etc.
Ensure relevant information is disseminated to staff in a timely fashion. Help facilitate bottom-up communication between staff and leadership.
Participate in the oversight of department budget and other resources.
Effectively utilize resources to achieve goals and objectives of the department.
Align objectives for the operational unit with functional or project goals and objectives. Develop buy-in and employee commitment to the goals.
Create and support a work environment that promotes and recognizes the DUHS Values: Caring for Our Patients, Their Loved Ones, and Each Other through Teamwork, Diversity, Safety, Integrity and Excellence.
Perform other related duties incidental to the work described herein.
SENIOR IT MANAGER:
In addition to the duties described for the IT Manager, the Senior IT Manager will:
Align objectives for the department with functional, organizational, and project goals.
Establish and oversee department goals and objectives.
Develop strategic focus for the department, with some entity and enterprise influence.
Responsible for the development and oversight of department budget and other resources.
Required Qualifications at this Level
Education/Training
Bachelor's degree in a related field, or four years of equivalent technical experience required.
LICENSURE/CERTIFICATION:
Credential requirements will vary, depending on work area.
Experience
IT MANAGER:
Five years of directly related experience is required.
SENIOR IT MANAGER:
Seven years of directly related experience, including two years in management, is required.
Skills
IT MANAGER:
Keeps current on new industry trends in a specific discipline and applies learnings to assignments.
Takes personal responsibility for taking actions on projects that result in solutions that truly address customer needs.
Understands when to request supervisor involvement in programming related matters.
Considers impact to others and current processes within discipline prior to taking action.
Adapts individual work style and reprioritizes assignments as changes in department or project goals or requirements are communicated.
Independently completes complex tasks and portions of larger projects.
Identifies and uses appropriate resources to accomplish tasks and build individual and team knowledge.
Suggests new approaches to accomplishing individual responsibilities or team assignments.
Accomplishes assignments/project objectives through keeping people focused on the solution and the team informed of project status.
Shares information and solicits input and ideas from other team members.
Persuades team members to use different work steps/methodologies to accomplish assignments.
Promotes the goals of the initiative, setting aside departmental or functional biases to achieve objectives.
Delivers systems or programs that are completed on time and within budget.
Self-motivated and focused on delivering quality work even when faced with difficulties or over a longer-term project.
Possesses advanced knowledge and proven application of it within a specific discipline.
Provides assistance to project team members in accomplishing technical or programming-specific tasks.
Independently completes complex tasks and portions of larger projects. Realistically evaluates own progress against expectations/goals and takes necessary actions to address developmental needs or performance issues.
Develops realistic project plans for assigned tasks or portions of larger projects and modifies plan as requirement changes are communicated.
Obtains necessary information/data to complete assignments independently or as part of a project team.
Understands client/project issues to develop moderately complex solutions within a single discipline.
Develops strong working relationships with colleagues and/or project team and customers to effectively complete team goals and objectives.
Builds strong working relationships with members of his/her team and interacts and establishes relationships with individuals in other teams or departments as needed.
SENIOR MANAGER:
In addition to the KSAs described for the it IT Manager, the Senior IT Manager will demonstrate the following:
Keeps current on industry and market intelligence; applies appropriate new technologies and best practices to specific discipline or functional area.
Adapts/modifies personal and project goals to align with IT priorities.
Uses a variety of communication styles to get (technical) messages across clearly to a variety of audiences through the use of terminology and examples that are familiar.
Displays ability to recognize appropriate communication, audience, timing, and content necessary for building and maintaining alliances for success.
Effectively communicates specific IT issues/solutions to clients.
Develops solutions that help the customer in both the short and long- term.
Takes personal responsibility for taking or directing actions on projects that result in solutions that truly address customer needs.
Takes action without being prompted to achieve business goals.
Identifies and uses appropriate resources to accomplish projects and build knowledge within a specific discipline or department.
Persuades others to reach conclusions or make decisions regarding complex issues through understanding the ideas, situations, or problems by breaking the issue into small pieces or by identifying causal links or relationships.
Synthesizes data from multiple (appropriate) sources to make sound decisions.
Considers impact on IT goals prior to making decisions.
Implements new approaches, and/or technologies to develop solutions meeting customer's needs.
Promotes goals of the initiative, overcoming departmental or functional biases to achieve objectives.
Delivers systems or projects that are completed on time and within budget.
Ability to motivate and focus self and others to reach long-term project goals even when faced with difficulties.
Possesses expert knowledge and proven application (through developing solutions and efficiencies) of it in a specific discipline or functional area.
Actively seeks out opportunities to share his/her in-depth knowledge and contribute to the learning of other department or team members.
Performs and coordinates simple to complex tasks with direction.
Accepts accountability for decisions, actions, and commitments of self and others to successfully meet project objectives.
Prioritizes and organizes project actions and resources to achieve targeted objectives.
Achieves project objectives through the identification and coordination of the right people to participate in the project initiatives.
Identifies key issues, analyzes cause/effect relationships, and seeks ideas and suggestions from those who can contribute and are affected.
Develops solid working relationships with colleagues, customers, and across project teams to effectively achieve functional/project goals.
Builds strong working relationships with members of his/her team and those within other relevant teams, departments, or disciplines.
Keeps team focused on goals and addresses issues to ensure good working relationships are maintained.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
