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DHTS PROJECT MANAGER

Job Title: DHTS PROJECT MANAGER
Job Code: 3847
FLSA: E
Job Level: CD
Revised Date: 03/01/2017
Job Family: JF 08

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Occupational Summary

The Project Manager manages and controls execution of projects for the business, to ensure project completion on time, to budget, and meeting customer needs.

Work Performed

LEVEL 1:

Support service owner/project sponsor by providing coordination assistance on key initiatives, usually pertaining to delivering defined services to customers, or internal business improvements for service delivery.

Support adherence to common processes, such as the Project Management Methodology (PMM) process, IT Service Management (ITSM/ITIL) processes, AGILE, and monthly or weekly status reporting processes.

Document and post discussion minutes of service delivery tasks or open issues, work completed and work not completed.

May resolve project issues with appropriate personnel.

Assist service owner/project sponsor with scheduling work to achieve service delivery demand and/or specific project scope. Develop a light project plan/schedule and track progress to key milestones.

Assist service owner/project sponsor in providing a platform for communication and transparent sharing of information across the team.

Perform other related duties incidental to the work described herein.

LEVEL 2:

In addition to the duties described for the Level 1, the Level 2 will perform the following duties:

Develop and document the project plan. Document critical issues and recommendations for resolution of issues.

Conduct a risk assessment and develop response strategy.

Identify and escalate critical issues in timely manner.

Ensure teams are taking corrective action as necessary to deliver complete scope, desired quality and timeliness of projects.

Keep team apprised via project plans, meetings and discussion minutes of project tasks identified, tasks to be completed, and work not completed.

Support Service Owner or Product Manager by providing project management control on key initiatives, usually pertaining to developing and delivering solutions to customers, or internal business improvements for service delivery.

Work with Project Team to develop and document project plan using standard methodology, and schedule project work to achieve project scope.

Manage and document scope changes, including ensuring attainment of appropriate approvals.

Help identify appropriate resources needed.

Provide a platform for communication and relationship management.

Engage stakeholders for buy-in, relieve bottlenecks and complexity.

Provide performance monitoring, information and reporting. Help diagnose root cause of problems.

May assist service owner/project sponsor, Product Manager, and/or Finance with establishing a project budget and managing actual expenses to budget, including documenting budget changes and approvals.

LEVEL 3:

In addition to the duties described for the Level 2, the Level 3 will perform the followign duties:

May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.

May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.

Support Service Owner, Product Manager, or other Senior Leaders by providing program management control on key initiatives, usually pertaining to developing and delivering solutions to customers, or internal business improvements for service delivery.

Partner with Service Owner, Product Manager, or Senior Leader to define overall work breakdown structure, detailed tasks, resource needs, and assess interdependencies / impacts on other projects.

Facilitate cross-functional Project or Program Team to define, estimate and schedule resources and project work to achieve project or program scope.

Alert stakeholders to potential scheduling risks, anticipated slippage, and take pre-emptive action to mitigate.

Create and manage a virtual team; communicating with all team members to ensure they understand their responsibilities and deliverables.

Required Qualifications at this Level

Education/Training

Bachelor's degree in a related field, or four years related technical experience required.

LICENSURE/CERTIFICATION:

Level 1 - N/A

Level 2 - PMP certification, ITIL certification preferred.

Level 3 - PMP certification, ITIL, Lean Six Sigma or other process certifications preferred.

Experience

Level 1 - No experience required beyond the minimum education (or equivalency) requirement.

Level 2 - Two years of related project management experience is required.

Level 3 - Four years of related project management and/or management experience is required.

Skills

LEVEL 1:

DELEGATION:

Ability to allocate accountability and task responsibility and follow up through effective communication and monitor performance against targets, giving individuals latitude to exercise their own initiative.

PROJECT TEAM LEADER ACCOUNTABILITIES:

Identify resource needs and competencies, set and communicate team/individual responsibilities, raise concerns timely to leadership regarding mismatch on required project team member's competencies, allocate work load to fully utilize every project team member's talent.

PLANNING AND ORGANIZATION:

Effectively defines own work into tasks, priorities tasks, deals with conflicting work issues, set deadlines and monitor own progress; effectively defines team work into tasks, prioritizes tasks, allocate resources, deals with conflicting work issues, sets deadlines and review progress against plan.

- Basic project management: Understand how to define project requirements, scoping of project, planning activities, risk and issue management, scope change management, critical path, manage resources allocated, measure project progress, determine corrective actions to ensure successful project implementation.

RISK MANAGEMENT:

Identify risks of negative outcomes, measure impact,recognize when to escalate and minimize risk through corrective action.

LEVEL 2:

In addition to the KSAs described for the Level 1, the Level 2 will demonstrate the following:

Ability to collaborate with individual contributors or managers to define business process issues and implement creative solutions.

Basic facilitation skills.

Basic knowledge of finance and financial systems.

Proficient in ability to influence.

Proficient at problem solving.

LEVEL 3:

In addition to the KSAs described for the Level 2, the Level 3 will demonstrate the following:

Demonstrated experience in managing multiple concurrent projects or multi-track programs, and ability to define work breakdown on complex projects.

Proficient at facilitation.

Advanced knowledge of finance and financial systems.

Expert in ability to influence.

Expert at problem solving.


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.


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Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.