Duke Management Academy Scholars

Rodney Cozart

Title: Senior Manager OIT Service Desk
Department: Duke Office of Information Technology
Entity:
Class Year: 2025

Bio:
My name is Rodney Cozart and I'm the Senior Manager of the OIT Service Desk. In my 12 years at Duke University, I've held several positions within the OIT Service Desk. My team and I strive very hard to provide the best customer service experience to the Duke Community daily. I've enjoyed expanded the Service Desk services and support over the years by adding a 24X5 support schedule, increasing student equipment loaner pool, working with Duke Life on the student laptop program, just to name a few. I'm excited about the future, as I'm looking at ways to bring AI in the support model and try to create the best customer experience as possible.

In my free time, I enjoy training and traveling in the Summer with my AAU basketball team.