Duke Leadership Academy Scholars Profile

Paula Batton

Paula Batton

Title: Director, Customer and Technology Support
Location:
Senior Management Area: Office of Information Technology
Class Year: 2019

Bio:
Paula Batton is the Customer Support IT Director within
the Office of Information Technology focused on enabling
the customer using Technology. Paula develops strong
trust through relationships of both the IT community and
the Academic units across Duke University. Through many
customer-focused promotions at Duke, Paula has
demonstrated her passion for self-development while
working alongside students, faculty, and staff. She has
found asking "why" helps move past ways we have always
done things and to better understand the real need of the
customer. Paula most enjoys being part of a group that
provides technical solutions to customers that make their
jobs more efficient adding value to or replacing current
processes. Beginning at Duke in 2000, as a service desk
analyst she has been able to see IT support from many
perspectives.

Paula's spouse, Phillip, also works at Duke and she has 2
sons. Many evenings are spent taking them between coding
and kenpo classes. She also directs a program where she
recruits volunteers and motivates volunteers to make a
lasting impact in the faith-grounded lives of elementary
kids.