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COMMUNICATION CTR OPERATOR I
Job Title: COMMUNICATION CTR OPERATOR I
Job Code: 4035
Job Level: B1
Revised Date: 06/27/2005
Supervisory Responsibility: No
General Description of the Job Class
Perform duties required to operate a PBX switchboard and communications equipment and alarms.
Duties and Responsibilities of this Level
* Answer incoming calls in a timely manner, answering all incoming calls. Answer questions of caller according to hospital policy and direct calls to the appropriate department. *Overhead page authorized personnel over PA system in accordance with policy with regard to the time of day, whether or not the person is a physician, employee or guest. *Maintain a beeper list and beeps personnel according to type of pager. *Knowledge of the different panels and all alarms within the PBX and what they are for so that the appropriate policies can be followed to notify the appropriate personnel when an alarm triggers. *Immediately notify Engineering and/or Safety/Security when alarms or equipment malfunctions or when unsafe conditions occur. *Learn all departmental policies, especially correct procedures as they pertain to alarms and codes in emergency situations and know his/her role in implementing plan and the hospital call back-roster. *Attend the hospital's employee orientation and spend time with the PBX Supervisor to become knowledgeable on departmental procedures.
Required Qualifications at this Level
High School graduate
Prior knowledge of a communications system is preferred.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.