Duke University Health System (DUHS) Job Descriptions
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OPTICAL ASSISTANT
Job Title: OPTICAL ASSISTANT
Job Code: 4637
FLSA: N
Job Level: C2
Revised Date: 03/14/2023
Supervisory Responsibility: NO
General Description of the Job Class
Be an integral member of the healthcare team and provide direct and indirect care to patients.
Duties and Responsibilities of this Level
Display a professional attitude, greets patients
Interprets optical prescriptions.
Fits and services optical appliances such as spectacle frames and lenses.
Operate manual lensometer, auto-lensometer
Assists with contact lens insertion and removal training.
Assists with ordering contact lenses and eyeglasses from vendors.
Verify and enter billing information.
Collect patient payments.
Obtain authorizations from insurance companies if necessary.
Enter and post patient payments.
Check in eyeglass and contact lens orders (verify prescription meets ANSI standards)
Answers phone.
Seats and calls patients.
Comply with all company policies and procedures including HIPAA
Notifies patients when optical products are ready for pick up.
Checks on status of orders.
Inputs and maintains patient information in the computer and charting system.
Cleans displays.
Filing
Mandatory trainings/education meetings, occasionally before 8:00AM or after 5:30PM
Perform other duties as described herein.
Required Qualifications at this Level
Education
High school diploma or general education degree (GED)
Experience
One-year related experience and/or training; or equivalent combination of education and experience
Degrees, Licensure, and/or Certification
None required
Knowledge, Skills, and Abilities
Ability to communicate professionally, in both verbal and written communication
Basic PC and data entry skills
Ability to organize and prioritize work effectively under stressful situations
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
