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USER EXPERIENCE DESIGNER
Job Title: USER EXPERIENCE DESIGNER
Job Code: 5497
FLSA: E
Job Level: G2
Revised Date: 06/01/2021
Supervisory Responsibility:
General Description of the Job Class
The User Experience Designer is responsible for applying human centered design principles to create exceptional experiences across health system initiatives. While primarily focused on digital platforms, this person may also take a role in shaping a variety of customer experiences through participation in service design, wayfinding, and other relevant efforts.
The person in this role is responsible for melding creative thinking with business requirements, best practices, and sound user research. This individual???s work should elegantly and effectively address specifically defined problems, while also establishing and adhering to larger frameworks that create consistency across Duke Health. Strong problem solving and collaboration skills are a must.
Specific expectations include conceiving and designing information architectures, user interfaces, and visual design patterns for a variety of audiences and needs.
Duties and Responsibilities of this Level
Guided by market research, testing and customer feedback, and business requirements, conceive of creative yet pragmatic user experiences
Apply research learnings to the creation of journey maps, personas and other documents that help illustrate and communicate current and future state experiences
Translate concepts into wireframes, mockups, prototypes, etc. that demonstrate and help communicate the intended user experience
Collaborate closely with development teams on the implementation of designed experiences; rapidly modify experiences if necessary based on constraints discovered during implementation
Work with team members to develop materials for testing concepts
When appropriate assist in developing health system wide guidelines and frameworks to bring consistency to experiences
Assist in monitoring and reviewing Duke Health platforms and properties for adherence to established frameworks and guidelines
Act as a resource for Duke Health stakeholders and vendors in determining adherence to frameworks and guidelines
Monitor and manage ADA accessibility standards on Duke Health digital properties where appropriate.
Required Qualifications at this Level
Education
Bachelor's degree or equivalent degree in design, human computer interaction (HCI), or related field
Experience
4+ years as a user experience designer, interaction designer or graphic designer
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Expert skill level with standard design tools such as Photoshop, Axure and Sketch
Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
Demonstrated teamwork and collaboration skills
Be open to receiving feedback and constructive criticism.
Be passionate about all things UX and other areas of design and innovation.
Research and showcase knowledge in the industry???s latest trends and technologies.
A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns.
Ability to iterate your designs and solutions efficiently and intelligently.
Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
Distinguishing Characteristics of this Level
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
