Duke University Health System (DUHS) Job Descriptions

ENVIRONMENTAL SRVS OPERATIONS MGR

Job Title: ENVIRONMENTAL SRVS OPERATIONS MGR
Job Code: 5609
FLSA: E
Job Level: E2
Revised Date: 07/01/2020
Supervisory Responsibility: Yes

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General Description of the Job Class

The Environmental Services Operations Manager is responsible for directing and overseeing the operational needs of Hospital Environmental Services. This position will coordinate the tasks of the front-line staff and serve as a liaison between administration and hospital departments and provide the highest possible level of service.

Duties and Responsibilities of this Level

Work collaboratively with hospital units to ensure the client needs are met.

Establishes and annually reviews standards and work procedures for all Housekeeping staff.

Plans work and staffing schedules and areas of work to ensure adequate services are rendered.

Interview, hiring and training of new associates.

Orients, develops, and supervises all supervisory/housekeeping staff.

Conducts regular inspections and makes changes and recommendations to the facility.

Monthly reporting of goals, accomplishments, and future plans.

Staff education and training.

Communication with staff, administration, and other departments.

Coordination of outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste,Document Destruction, and Recycling program).

Proactive in the achievement of the facility goals and objectives.

Monthly reporting of departmental data to your unit director

Frequent rounding to ensure cleanliness of facility.

Timely and accurate implementation of Tru-D.

Ensure accurate and timely payroll for staff.

Completion of staff evaluations.

Required Qualifications at this Level

Education

Work requires communications, analytical and organizational skills generally acquired through completion of a associate's degree program.

Experience

Work requires knowledge of environmental service functions normally acquired through three years progressive experience in environmental services or related supervisory, administrative, management experience in a service or similar environment.

At least one year of supervisory experience in housekeeping or service- related field with high customer/client contact required

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Military Transferrable Skills:

Non Commissioned Officer E4+ with experience in Planning, developing and directing logistics

All military branches with experience of supervising a group of soldiers of 15 or more

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

Must have the ability to analyze and interpret financial and other data

Excellent interpersonal skills

High customer service and quality attitude

Ability to work under pressure and meet established goals and objectives

Public speaking skills

Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements

Ability to communicate effectively in written format and oral presentations

Ability to multi-task and establish priorities

Ability to maintain organization in a changing and stressful environment

Exhibit initiative, responsibility, flexibility, and leadership

Plan and conduct meetings with departmental employees to ensure compliance with established standards and procedures

Military Transferrable Skills:

Troubleshoots, isolates and identifies causes of equipment malfunction

Teaches technical skills to lower grade soldiers

Prepares costs and labor estimates

Distinguishing Characteristics of this Level

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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

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Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

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Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.