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EOHW CONTACT TRACER
Job Title: EOHW CONTACT TRACER
Job Code: 0176
FLSA: N
Job Level: 81
Revised Date: 11/01/2020
Job Family: JF 07
Occupational Summary
The EOHW Contact Tracer will perform a variety of duties associated with COVID case and case trace investigations.
Work Performed
Calling close contacts of newly diagnosed COVID-19 patients and communicating further actions to those individuals with professionalism and empathy
Collecting and recording highly sensitive information into a secure data base
Following approved call scripts to collect and share information with interviewees while maintaining adherence with policies and procedures
Provide contacts with approved information about quarantine procedures and if appropriate refer them to testing or social resources
Team Lead additional duties:
Train, mentor and supervise COVID Contact Tracing Team
Monitor the progress of all case investigations and daily tasks in Redcap
Develop training materials for new trainees and supervise onboarding
Manage positive COVID case investigation assignments and case trace investigations
Required Qualifications at this Level
Education/Training
Work requires a general business background generally equivalent to a bachelor's degree
Experience
No experience required; 1-2 years of call center or customer service experience preferred.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
Experience with RedCap preferred
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
