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COMMUNICATION CENTER OPERATOR, SENIOR
Job Title: COMMUNICATION CENTER OPERATOR, SENIOR
Job Code: 0471
FLSA: N
Job Level: 52
Revised Date: 03/11/2024
Job Family: JF 03
Occupational Summary
Perform telecommunications tasks in operating computerized communication systems at Duke University during a scheduled unsupervised shift following established policies and procedures.
Work Performed
Respond, screen, and relay incoming and outgoing long distance, local and inter-communication calls through use of computerized communication systems to include the Integrated Services Digital Network (ISDN) console, Data General terminal and Operator Services Position System (OSPS). Receive, dispatch and document data to teams in emergencies and/or life threatening situations including, but not limited to, fire alarms, code 5, Poison Control Center, Diver's Alert Network, Life Flight and disaster. Monitor systems to include Advanced Interactive Systems (AIS), building security, fire/air compressor alarm; report telecommunications operating system failures to appropriate personnel to include AT&T and Southern Net; activate 3100 system for backup during system failure. Page personnel whose names appear on master listing; retrieve pages; receive and deliver messages; locate staff members on and off University property; provide operator assisted teleconferencing bridge, including international teleconferencing toll calls. Provide information about the University of students, staff, and the public reviewing sources as necessary including, but not limited to, on-call schedules, research programs/studies, physician rotation and referral, and non- confidential patient information. Maintain and relay current listing of telephone and paging numbers incorporating changes and new assignments as the occur.
Assist in the training of new Communication Center Operators. Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires a knowledge of basic grammar, comprehension, and communication principles normally acquired through a high school education.
Experience
Work requires 1 year experience as a Communication Center Operator.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
N/A
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
