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MULTIMEDIA AND USER SERVICES SPECIALIST
Job Title: MULTIMEDIA AND USER SERVICES SPECIALIST
Job Code: 1013
Job Level: 12
Revised Date: 07/24/2006
Job Family: JF 08
Responsible for developing and supporting multimedia services (video conferencing, live web casts, video streaming, etc.) for the department/school.
Provide desktop support (hardware & Software) for Faculty, Staff and Students on a wide-range of technical issues.
Provide training and support for programs utilizing multimedia services.
Develop procedures to facilitate efficient operations of systems.
Maintain and manage video-conferencing operations and equipment.
Manage and maintain multimedia classrooms and conference centers, including video and audio production and editing equipment.
Ensure that all video-conferencing, control room, and classroom equipment is in working order (includes preventative maintenance, and scheduling repairs with outside vendors).
Keep up-to-date inventory of all multimedia equipment.
Promote, provide, and oversee multimedia services and support for all facets of operations, including classes, conferences, public events, and general office operations.
Promote the innovative use of multimedia and IT capabilities of the department among faculty, staff, and students, including the development of web-based or written help materials that are layperson accessible.
Educate users on possibilities and procedures associated with school- wide infrastructure.
Advise management on the purchase of IT and multimedia hardware and software.
Provide budgetary proposals for upgrading or replacing multimedia infrastructure.
Coordinate file server and streaming services with other departments such as OIT-DMS.
Serve as liaison with other Duke departments as appropriate in support of the research and mission of the department/school.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Bachelor's Degree is required, related field preferred.
Generally requires one year experience, preferably within an academic environment, or organization working on information technologies in education.
OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.