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DIR, OPERATIONS DUFCU
Job Title: DIR, OPERATIONS DUFCU
Job Code: 3757
FLSA: E
Job Level: 14
Revised Date: 07/12/2006
Job Family: JF 28
Occupational Summary
Responsible for back office operations and data processing functions for the Duke Federal Credit Union.
Work Performed
Manage back office operation and data processing functions. Ensure efficient operation of the data processing system and associated services such as ATM, Debit Cards, and internal operations.
Liaison between back office and front office operations.
Continually enhance internal processes to include efficiencies.
Utilize external service providers in an effective manner.
Implement operational services used by the Credit Union staff.
Perform reviews of internal processes and make recommendations for changes.
Maintain relationships with external vendors to ensure system functionality is kept current with upgrades and installation of new system components.
Supervise the E-Services and Information Technology teams.
Manage various personnel functions including, but not limited to, hiring, promotions, performance appraisals, transfers, vacation schedules and overtime; select, train, and motivate entry level career staff.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education/Training
Work requires knowledge of accounting principles generally acquired through a bachelor's degree in Business Administration or a directly related field.
Experience
Work generally requires five years of experience in financial services industry; experience managing plastics operations (ATM, credit card systems etc.) preferred
Skills
Knowledge of Credit Union operations.
Knowledge of protocols and infrastructure utilized by the Credit Union.
Ability to perform business process analysis essential to the enhancing internal process and improving efficiencies.
Relationship skills essential to working effectively with external service providers in implementing system upgrades and new or enhanced products and services.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
